Torrid logoTorrid Return Policy Guide

Torrid allows returns or exchanges within 60 days of delivery with proof of purchase. Items must be undamaged and have their original tags. VIP members get free online returns, while others incur a $6 return shipping fee.

Return Policy Summary

Return Window

60 days

Return Method

1. In-store 2. Online Via Mail

Return Shipping

Free for VIP members, $6 fee for others

Contact Number1.866.867.7431
Restocking FeeNone mentioned
Return ConditionsItems must be in new condition with tags and original packaging for select items.
Gift ReturnsNot specified
ExceptionsWashed or worn items, clearance items, gift cards, earrings, cosmetics, and intimate items are non-refundable.

How to Return

  1. For in-store returns, bring your receipt or packing slip and items to a Torrid store.
  2. For mail returns, provide your order number and email on the Torrid return shipping page, submit your request, print the return label, fill out the return form, pack items securely, and drop off at the post office.

Additional Policy Details

vip benefits

VIP members in contiguous US get free returns. VIP members in AK, HI, PR and territories get $20 reward credit

payment restrictions

Klarna, Apple Pay and Google Pay purchases can only be returned by mail. PayPal purchases returnable by mail or to US stores

processing time

Allow 1-2 weeks for processing returns

gift card policy

No refunds on gift cards. eGift card cancellations available for future delivery dates through CashStar Support

replacement items

New purchase recommended for size/color changes as items may sell out

damaged items

Contact Customer Service directly for damaged or missing items

documentation

Must have either Torrid Store receipt or Torrid packing slip for all returns

third party

Items not purchased directly from Torrid.com or Torrid stores cannot be returned

hygiene policy

For hygienic reasons, certain items are final sale including earrings, cosmetics, panties, lingerie sets, and tights

shipping locations

Different return policies apply for contiguous US states versus AK, HI, PR and other US territories

store return process

Store associates will process returns immediately upon verification of receipt and item condition

international returns

Available through the shipping portal with customer responsible for return shipping costs

cashstar support

Available daily from 8am to 8pm Eastern Time at (855) 631-4658 for eGift card cancellations

packaging requirements

All items must be returned in original packaging, including shoe boxes and other protective materials

clearance policy

All clearance items and items marked as Final Sale cannot be returned or exchanged

non returnable conditions

Items with removed tags, missing original packaging, or showing signs of wear are not eligible for return

store locator

Customers should use the store locator tool to find their nearest Torrid location for in-store returns

return shipping fees

Non-VIP members outside contiguous US states are responsible for all return shipping charges

proof of purchase

Returns without proper documentation will not be accepted and may be returned to customer

exchange policy

Direct exchanges are not available - customers should place a new order for desired items

reward credit timing

VIP member $20 reward credits are issued after return processing is complete

customer service contact

Customer service should be contacted immediately for any damaged, defective, or missing items from orders

Torrid logo

Official Returns Portal

https://returns.narvar.com/torrid/returns

Visit Portal

See Return Policies for Other Companies

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