Torrid allows returns or exchanges within 60 days of delivery with proof of purchase. Items must be undamaged and have their original tags. VIP members get free online returns, while others incur a $6 return shipping fee.
Return Policy Summary
Return Window
60 days
Return Method
1. In-store 2. Online Via Mail
Return Shipping
Free for VIP members, $6 fee for others
Contact Number | 1.866.867.7431 |
Restocking Fee | None mentioned |
Return Conditions | Items must be in new condition with tags and original packaging for select items. |
Gift Returns | Not specified |
Exceptions | Washed or worn items, clearance items, gift cards, earrings, cosmetics, and intimate items are non-refundable. |
How to Return
- For in-store returns, bring your receipt or packing slip and items to a Torrid store.
- For mail returns, provide your order number and email on the Torrid return shipping page, submit your request, print the return label, fill out the return form, pack items securely, and drop off at the post office.
Additional Policy Details
vip benefits
VIP members in contiguous US get free returns. VIP members in AK, HI, PR and territories get $20 reward credit
payment restrictions
Klarna, Apple Pay and Google Pay purchases can only be returned by mail. PayPal purchases returnable by mail or to US stores
processing time
Allow 1-2 weeks for processing returns
gift card policy
No refunds on gift cards. eGift card cancellations available for future delivery dates through CashStar Support
replacement items
New purchase recommended for size/color changes as items may sell out
damaged items
Contact Customer Service directly for damaged or missing items
documentation
Must have either Torrid Store receipt or Torrid packing slip for all returns
third party
Items not purchased directly from Torrid.com or Torrid stores cannot be returned
hygiene policy
For hygienic reasons, certain items are final sale including earrings, cosmetics, panties, lingerie sets, and tights
shipping locations
Different return policies apply for contiguous US states versus AK, HI, PR and other US territories
store return process
Store associates will process returns immediately upon verification of receipt and item condition
international returns
Available through the shipping portal with customer responsible for return shipping costs
cashstar support
Available daily from 8am to 8pm Eastern Time at (855) 631-4658 for eGift card cancellations
packaging requirements
All items must be returned in original packaging, including shoe boxes and other protective materials
clearance policy
All clearance items and items marked as Final Sale cannot be returned or exchanged
non returnable conditions
Items with removed tags, missing original packaging, or showing signs of wear are not eligible for return
store locator
Customers should use the store locator tool to find their nearest Torrid location for in-store returns
return shipping fees
Non-VIP members outside contiguous US states are responsible for all return shipping charges
proof of purchase
Returns without proper documentation will not be accepted and may be returned to customer
exchange policy
Direct exchanges are not available - customers should place a new order for desired items
reward credit timing
VIP member $20 reward credits are issued after return processing is complete
customer service contact
Customer service should be contacted immediately for any damaged, defective, or missing items from orders
Official Returns Portal
https://returns.narvar.com/torrid/returns