Ulta Beauty offers a comprehensive return policy allowing customers to return new or gently used beauty products within 60 days of purchase. Returns within 30 days receive full refund to original payment method, while returns between 31-60 days receive merchandise credit
Return Policy Summary
Return Window
30 days for full refund to original form of payment; 31-60 days for merchandise credit. Extended holiday returns until January 31, 2025 for items purchased November 1-December 31, 2024. DoorDash and Instacart purchases returnable within 60 days for store credit
Return Method
In-store returns at any Ulta store (excluding Ulta Beauty at Target). Online purchases can be returned by mail or in-store. Original components and packaging required for all returns
Return Shipping
Customer pays return shipping for mail returns. Original shipping charges non-refundable. Ground shipping required, with special handling for hazardous materials
| Contact Number | 1-866-983-8582 |
| Restocking Fee | No restocking fee. Service fee applies for returned checks with 10-day waiting period |
| Return Conditions | Items must be new or gently used. Proof of purchase required unless verifiable in system. Government-issued ID and contact information may be required. Ulta Beauty does not resell used, damaged, or expired products. Returns must include all original components |
| Gift Returns | Returns with gift receipt within 60 days eligible for exchange or merchandise credit. Gift card purchases refunded as new gift card. Gift cards themselves cannot be returned |
| Exceptions | Wigs, hair extensions from Ulta salon, intimate wellness devices, and opened Mini Brands capsules not returnable. Ulta Beauty at Target purchases must be returned to Target. Single-use coupons non-refundable |
How to Return
- For in-store returns: Bring items to any Ulta Beauty store with proof of purchase
- For online returns by mail: Package items with original packing slip
- Ship to Ulta.com Return Center using ground shipping only
- Include return label and all original packaging
- Allow up to 30 business days for processing at distribution center
- Expect 7-10 additional days for refund to appear on payment method
- For DoorDash/Instacart returns: Visit store with marketplace receipt within 60 days
Additional Policy Details
payment processing
Credit card refunds take 7-10 days after notification. Online payment services (PayPal, AfterPay) refunded to preferred card or store credit in-store. Store gift card purchases refunded as new gift card. Returns between 31-60 days receive Ulta Beauty electronic gift card for online returns or merchandise credit for in-store returns
rewards points
Points earned on returned items deducted from balance. Redeemed points returned to account, prorated for partial returns. Points and special offers cannot be applied retroactively to previous purchases. Returns made to repurchase with points or offers are not permitted
quality standards
Returns undergo validation at Ulta's discretion. Ulta properly disposes of used, damaged, or expired products to ensure highest quality standards. All returns must include original components and packaging materials. Products not verified in system are ineligible for refund
policy restrictions
Ulta reserves right to limit returns for excessive returns, reseller activity, or fraud. Government-issued ID and contact information required for returns. Coupons and rewards points not valid on prior purchases. Single-use coupons from original purchase non-refundable
salon services
Service complaints must be reported to store manager within 7 days of service date. Salon services have specific return guidelines
marketplace returns
DoorDash and Instacart purchases returnable within 60 days at Ulta stores with receipt for merchandise credit only. Credits not redeemable online. Delivery fees and tips non-refundable
shipping requirements
Mail returns must use ground shipping only. Hazardous materials like aerosols require special USDOT-compliant shipping. Tracking recommended for all mail returns. Returns received after 60 days will be shipped back to customer
holiday policy
Extended returns until January 31, 2025 for purchases between November 1-December 31, 2024. Standard policy applies to purchases outside holiday period
Official Returns Portal
https://www.ulta.com/guestservices/guestServicesCenterDetail...
