Uniqlo offers a standard 30-day return period for most purchases, with special extended policies for the upcoming 2024 holiday season. All items must be in new, unworn condition with original tags and packaging. The retailer offers both in-store and mail return options, with specific guidelines for different purchase types and payment methods.
Return Policy Summary
Return Window
Standard 30-day return period, with extended return period of 60 days for holiday purchases. Return eligibility is calculated from the original purchase or delivery date.
Return Method
In-store returns at any location; Online returns via mail through FedEx or USPS (in the US); Special handling for pay-in-store purchases
Return Shipping
In-store returns are free. Mail out online returns incur a $7 fee. Multiple order can be returned in one package, incurring only one fee.
| Contact Number | 1800-102-3800 |
| Restocking Fee | No restocking fee applies. However, online returns using prepaid label incur a $7 processing fee, deducted from the refund amount. |
| Return Conditions | Items must be unwashed, unworn, unaltered, with all tags attached within return window. Original receipt required. Products should be in resalable condition with all original packaging and accessories. For online exchanges, a temporary hold may be placed on your payment method. |
| Gift Returns | Returns with gift receipt receive store merchandise credit. Holiday gifts purchased between 11/15/24 - 12/24/24 are eligible for extended returns until 01/20/2025. Gift returns follow the same condition requirements as standard returns. |
| Exceptions | Non-returnable items include innerwear, underwear, bras, washed items, final sale merchandise, and international purchases. Online orders cannot be returned to Hawaii stores. Items exchanged in-store become final sale and cannot be returned. |
How to Return
- For online orders: Access return portal through Uniqlo website or returns processing page
- Enter order number and billing zip code to initiate return
- Choose between printing a return shipping label or generating a QR code for in-store printing
- Package items with original tags and labels intact
- Include all return labels if returning multiple orders (one outside, others inside)
- Drop off at any FedEx or USPS location (only for US) using prepaid label or QR code
- For in-store returns: Visit any Uniqlo store with receipt and original form of payment
Additional Policy Details
holiday returns
Orders placed during 11/15/24 - 12/24/24 ET are eligible for an extended return period of 60 days. Example: Purchase date 11/22/24, last day to return would be 01/20/2025. Orders placed before 11/15/24 or after 12/24/24 follow the standard 30-day return period.
exchange policy
In-store purchases can be exchanged at any location with original receipt and payment method. Online orders can be exchanged through website or in-store for same item in different size/color only. Online exchanges require a temporary payment hold until original items are received.
refund policy
Refunds are processed to original payment method within 7 business days after warehouse receives return. Multiple orders can be returned in one package with separate return labels, incurring only one $7 fee. Return shipping fees are non-refundable.
store purchases
Returnable to any location within standard period. Mail-in returns to stores available in select locations with customer-provided shipping.
online purchases
Must be returned via mail if paid with credit/debit, digital payments, or financing options. Returns require tracking for verification.
pay in store
Must be returned to original purchase location only. Cannot be processed through mail returns.
defective items
Should be reported immediately and returned in original condition. Select 'Damaged/Defective' as return reason for proper processing.
multiple returns
Can be combined in one package with separate return labels for each order. Only one return fee applies to combined shipments.
Official Returns Portal
https://returns.narvar.com/uniqlo/returns
