Urban Outfitters offers a return window of 30 days for all eligible in-store/online purchases, including defective items. Returns must be in unused and original condition. Made to Order items cannot be returned or exchanged.
Return Policy Summary
Return Window
30 Days
Return Method
In-store & Online
Return Shipping
Free for online returns except for furniture. Customers pay for furniture return shipping.
| Contact Number | 800-282-2200 |
| Restocking Fee | Not mentioned |
| Return Conditions | Items must be unused and in original condition. Returns not accepted for Made to Order items. |
| Gift Returns | Not mentioned |
| Exceptions | Returns after 30 days are refunded as e-merchandise credit. Furniture cannot be returned in-store. |
How to Return
- Log in to your Urbanoutfitters.com account and navigate to the order history.
- Select the order that you wish to return/exchange.
- Click the 'Create a Return or Exchange' button.
- Follow the instructions and print a free pre-paid return shipping label.
- Pack your items securely and attach the shipping label to the package.
- Remove or cover the old shipping label if using original packaging.
- Drop off the package or schedule a pickup with FedEx or the designated carrier.
Official Returns Portal
https://www.urbanoutfitters.com/help/return-policy
