Victoria's Secret allows returns within 30 days of purchase with proof of purchase. Items must be undamaged and have their original tags. Returns after 30 days are eligible for store credit.
Return Policy Summary
Return Window
30 Days
Return Method
In-store, Online
Return Shipping
Free shipping label available for online returns by mail within the US.
| Contact Number | 1-800-568-4288 |
| Restocking Fee | None mentioned |
| Return Conditions | Items must not be damaged or used and must have original tags. Returns without receipt are eligible for store credit based on the lowest selling price. |
| Gift Returns | Gift returns are eligible for merchandise credit. |
| Exceptions | Non-returnable if the sewn-in garment tag is cut or if the 'required for return' tag is removed. |
How to Return
- For in-store purchases, return the item with the original receipt to a nearby store within 30 days.
- For online purchases, return by mail using a printed free shipping label or return in-store with the order confirmation.
- Pack items with the packing slip and remove previous shipping labels if reusing packaging.
- Print and attach the free shipping label, note the tracking number, and drop off at a USPS post office.
- Alternatively, use any carrier of choice to ship items back to VSD ATTN: Returns Processing, 8695 E. Broad Street, Reynoldsburg, OH 43069, USA.
Official Returns Portal
https://customercare.victoriassecret.com/s/article/1551
