West Elm offers a 30-day return policy for most items with proof of purchase required. Returns can be made in-store or online, with some exceptions for non-returnable items.
Return Policy Summary
Return Window
30 days
Return Method
In-store & Online
Return Shipping
In-store returns of non-furniture items are free. Online returns may incur shipping fees depending on the reason.
Contact Number | 1.888.922.4119 |
Restocking Fee | Not mentioned |
Return Conditions | Proof of purchase required. Items must be in original condition. |
Gift Returns | Refunds for gift returns are issued as Merchandise Credit. |
Exceptions | Non-returnable items include monogrammed, customized, made-to-order items, Robin mattresses, final sale items, and gift cards. |
How to Return
- Go to the West Elm return policy page.
- Select whether you’re returning a purchased item or a gift.
- Provide your order number and postal code.
- Pack items securely in the original box.
- Attach the provided UPS label and drop off at a UPS location.
Official Returns Portal
https://www.westelm.com/customer-service/return/?searchredir...