West Elm logoWest Elm Return Policy Guide

West Elm offers a 30-day return policy for most items with proof of purchase required. Returns can be made in-store or online, with some exceptions for non-returnable items.

Return Policy Summary

Return Window

30 days

Return Method

In-store & Online

Return Shipping

In-store returns of non-furniture items are free. Online returns may incur shipping fees depending on the reason.

Contact Number1.888.922.4119
Restocking FeeNot mentioned
Return ConditionsProof of purchase required. Items must be in original condition.
Gift ReturnsRefunds for gift returns are issued as Merchandise Credit.
ExceptionsNon-returnable items include monogrammed, customized, made-to-order items, Robin mattresses, final sale items, and gift cards.

How to Return

  1. Go to the West Elm return policy page.
  2. Select whether you’re returning a purchased item or a gift.
  3. Provide your order number and postal code.
  4. Pack items securely in the original box.
  5. Attach the provided UPS label and drop off at a UPS location.
West Elm logo

Official Returns Portal

https://www.westelm.com/customer-service/return/?searchredir...

Visit Portal

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