Yoox allows returns within 30 days of purchase. Returns must be in original packaging and condition with tags attached. Damaged items are accepted for full refund including shipping costs.
Return Policy Summary
Return Window
30 Days
Return Method
Return Shipping
Customer pays return shipping unless using UPS with a pre-printed label, which costs $6.95 deducted from refund.
| Contact Number | 1-800-795-6087 |
| Restocking Fee | No restocking fee mentioned |
| Return Conditions | Items must be in original packaging, new condition, with all tags attached. |
| Gift Returns | Unopened items without a receipt can be returned for store credit or gift card at the lowest sale price. |
| Exceptions | Jewellery, swimwear, undergarments, cosmetics, customized items, and final sale products are non-returnable. |
How to Return
- Ensure the product is in a proper returnable condition.
- Obtain a return form from the official website.
- Pack the product in its original condition with all tags.
- Fill out the return invoice accurately and print it.
- Return the item from the country of purchase.
- Send the item via postal services at your own cost.
- Receive email confirmation once the item is received and refund is initiated.
Official Returns Portal
https://www.yoox.com/US/ReturnForm
