Zaful offers a 30-day return policy with a customer satisfaction guarantee. Returns are free and can be initiated online. Some exceptions apply.
Return Policy Summary
Return Window
30 Days
Return Method
Online
Return Shipping
Free, prepaid return label provided
| Contact Number | 360-824-5022 |
| Restocking Fee | Not mentioned |
| Return Conditions | Item must be in original condition. Products like swimwear, lingerie, or beauty items can only be returned if faulty. |
| Gift Returns | Not mentioned |
| Exceptions | Shipping charges apply if the wrong product or size is ordered by the customer. Products damaged after delivery or without RMA form will not be accepted. |
How to Return
- Visit their support page.
- Log in to your account.
- Describe the reason for your return.
- Enter your order number and product’s SKU number.
- Follow the prompts.
- If eligible, Zaful will provide a return label. Pack your product and send it with the return label attached.
Official Returns Portal
https://www.zaful.com/returns/
