Zales offers a 30-day return window for all eligible items, starting from the purchase or shipping date. Items must be in good and sellable condition.
Return Policy Summary
Return Window
30 days
Return Method
In-store or online by mail
Return Shipping
Free return shipping with prepaid label
| Contact Number | 855-915-4139 |
| Restocking Fee | Not mentioned |
| Return Conditions | Items must be in original, unworn condition with all accessories and documentation. Watches must include original packaging, instruction manual, and warranty card. |
| Gift Returns | Gift items with a gift receipt are refunded as a gift card within 30 days. |
| Exceptions | No returns on special order watches, custom designs, ear piercing earrings, or items received with the Jewelry Replacement Plan. |
How to Return
- Return to a store: Bring items with all accessories and documentation to a local store. Use the store locator for convenience.
- Return by mail: Start return online, use prepaid shipping label, pack items securely with a copy of packing slip, and ship back. Processed within 5 days of receipt at warehouse.
Official Returns Portal
https://returns.narvar.com/zales/returns
