Zappos allows returns or exchanges within 365 days for unworn items with tags and original packaging. Free return shipping is available within the United States.
Return Policy Summary
Return Window
365 days
Return Method
Online
Return Shipping
Free return shipping within the United States
| Contact Number | 1-800-927-7671 |
| Restocking Fee | No restocking fee |
| Return Conditions | Items must be unworn, with product tags and original packaging |
| Gift Returns | Not specified |
| Exceptions | No returns on worn footwear; defective or incorrect items should be reported to customer care |
How to Return
- Request a return on the Zappos website.
- Ensure the product is in its original condition, unworn, and in its initial packaging.
- Attach the shipping slip, order detail, and sale receipt with the returning product.
- Ship the product back to Zappos.
Official Returns Portal
https://www.zappos.com/returns
